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Please read below for important information about fees, payments, Medicare and other rebates and third-party payments for counselling and psychological testing. 

Fees & Payments

The fee for a standard 50-minute psychological consultation with Brydan is $220.00. Please contact Brydan for psychological testing and report writing fees. 

Services are provided under Medicare, private health, WorkCover, TAC, NDIS, Victims of Crime, Victorian Legal Aid and Veterans’ Affairs.

Consultations may be provided in person or via telehealth (online). Payment is required in advance for your first consultation if you are a new client and your appointment is online, otherwise payment is required at the end of consultations.


EFTPOS facilities are available for in-clinic appointments and Medicare rebates can also be processed via a HICAPS machine.

Online / Telehealth

Payments for online sessions can be made from the invoice emailed to you or also available through your Halaxy portal, via direct bank transfer, debit / credit card (in full or over 4 payments) or Paypal. 

If you are experiencing difficulty making payment for your treatment, please discuss this directly with Brydan.

Cancellations require at least 1 business day / 24 hours notice. Please refer to the Cancellations page for the Cancellation Policy.

Bulk Billing

Unfortunately, bulk billing is not available. 


If you are experiencing financial difficulties, please speak with Brydan. Online payment options include payment over four weeks. 

If you are searching for bulk-billing or free counselling, please search for these online. Beyond Blue also offers self-guided mental health courses and free brief-intervention options. 

Medicare Rebates

Different types of Medicare Rebates exist, including: 

  • Better Access - Mental Health Care Plans (MHCP)

  • Eating Disorders Plans (EDP)

  • Chronic Disease Management Initiative - CDM Plans

  • Allied Health Services for Aboriginal and Tirres Strait Islanders 

  • Mental Health Case Conferences

In order to receive a Medicare rebate, patients must obtain the appropriate plan from a general practitioner or referral letter from a psychiatrist.

Better Access - Mental Health Care Plans


Under the Better Access to Mental Health initiative, a GP can provide clients with a Mental Health Care Plan (MHCP). Eligible patients receive up to 10 psychological consultations per calendar year.

Medicare rebates $93.35 of Brydan's $220.00 consultation fee, leaving an out of pocket expense of $106.65 per session.

Medicare does not provide rebates for Testing and Assessments.

Third-Party Funding

Depending on your circumstances, you may have access to other rebates or financial assistance or funding for counselling through a third party. 

These third-parties may include: 

  • Employers

  • Private Health Insurance

  • Transport Accident commissions

  • Victims of crime financial assistance 

  • National Disability Insurance Scheme

If you have access to third-party funding, please contact Brydan prior to your appointment. 

Friend or Family payments

In some cases, clients may have friends, family, or other third-parties pay for their counselling or psychological testing. 

This can be done online via your invoice or Halaxy client portal, or at the clinic following your appointment. Counselling and testing arrangements are with Brydan's clients, and therefore invoices are not sent directly to third-party individuals. 


Even where counselling and testing is paid for by third-party individuals, your information is confidential and such third parties are not allowed access to information about your counselling or psychological testing. The exception to this is where you have provided consent to do so.  

Cancellation Policy

Cancellations are sometimes necessary, but Brydan does required at least 24 hours notice (1 business day). Unfortunately, late cancellations and no-shows impact three parties: You (since your treatment is delayed), your therapist (who has set time aside for you and prepared for the session) and those on the waiting list seeking treatment.


To ensure all clients, and the community have maximum opportunities for treatment, a Cancellation Policy applies. Your support in providing adequate notice for cancellations is greatly appreciated in order to offer timely treatment to those awaiting care.

Contact a minimum of 1 business day (24 hours) prior to your scheduled appointment is required to avoid a cancellation fee. This allows someone on Brydan's waiting list to fill your appointment. 

Cancellations of psychological testing will be charged a 10% administration fee. This is due to the preparation that is involved. 

A strict cancellation/no-show fee of 50% ($110.00) applies to appointments cancelled within 24-hours of the appointment time, or where a client simply does not attend.  

Cancellation / No Show Fees: 

  • attract 10% GST (as they're not a health service)

  • Medicare rebates can not be claimed (no service was provided)

  • must be paid prior to attending a subsequent appointment 

Emergency or Illness

There may be a time you are unable to make an appointment due to an emergency or illness and need to cancel with less than 24 hours’ notice. If this is the case, please provide appropriate documentation within 2 days of your appointment in order for your situation to be assessed.


The current Australian Psychological Society (APS) recommended cancellation fees for psychologists are:

  • 0-24 hours’ notice: Full fee

  • 24-48 hours’ notice: 50% of fee

  • 48 hours - 7 days’ notice: 25% of fee

Book Online

If you’re a private paying or Medicare client, or your employer has a Service Agreement with Brydan for EAP, please book online

Phone call

If you’d like to start with a confidential and friendly chat to explore your options, please call Brydan on 0404 607 479.


If you’d like to contact Brydan, ask a question or get help to book an appointment, please fill the online contact form or email.

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