Late Cancellations &
No Shows

Cancellations are sometimes necessary, but Brydan does required at least 48 hours notice (2 business day). Unfortunately, late cancellations and no-shows impact three parties: You (since your treatment is delayed), your therapist (who has set time aside for you and prepared for the session) and those on the waiting list seeking treatment.

​

To ensure all clients, and the community have maximum opportunities for treatment, a Cancellation Policy applies. Your support in providing adequate notice for cancellations is greatly appreciated in order to offer timely treatment to those awaiting care.

​​

Contact a minimum of 2 business days (48 hours) prior to your scheduled appointment is required to avoid a late cancellation fee. This allows someone on Brydan's waiting list to fill your appointment. 

​​

Cancellations of psychological testing will be charged a 10% administration fee. This is due to the preparation that is involved. 

​​

A strict late cancellation fee of 50% applies to appointments cancelled within 48-hours of the appointment time.

​

A No Show fee equal to the amount of the scheduled service (100%) applies to all appointments not attended. 

​

Cancellation / No Show Fees: 

• attract 10% GST (as they're not a health service)

• Medicare rebates can not be claimed (no service was provided)

• must be paid prior to attending a subsequent appointment 

​

Emergency or Illness

There may be a time you are unable to make an appointment due to an emergency or illness and need to cancel with less than 48 hours’ notice. If this is the case, please provide appropriate documentation within 2 days of your appointment in order for your situation to be assessed.

 

The current Australian Psychological Society (APS) recommended cancellation fees for psychologists are:

• 0-24 hours’ notice: Full fee

• 24-48 hours’ notice: 50% of fee

• 48 hours - 7 days’ notice: 25% of fee